Return & Refund Policy

Last Updated: August 31, 2026

At DariaMall, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, exchanged, or refunded.

1. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged

• Defective

• Incorrect

• Missing parts

• Significantly different from the product ordered

please contact us at dariamall.store@gmail.com as soon as possible after receiving your order.

Please provide:

• Order number

• Customer name

• Description of the issue

• Clear photographs or videos of the product

• Any other information reasonably required to assess the issue

After reviewing your request, we will determine the appropriate resolution.

Depending on the circumstances and applicable consumer-protection requirements, the resolution may include:

• Replacement of the product

• Repair, where appropriate

• Refund

• Other appropriate remedy

2. Change of Mind

Returns for a change of mind may be accepted at DariaMall's discretion and subject to the product category and condition.

Where a change-of-mind return is accepted, the product may need to be:

• Unused

• In its original condition

• In its original packaging

• Complete with all accessories, tags, and included items

Certain products may not be eligible for change-of-mind returns due to their nature, hygiene requirements, customization, or other applicable restrictions.

3. Return Condition

Products approved for return should be returned in the condition specified by DariaMall.

We may decline a return where a product has been damaged, used, altered, or otherwise handled beyond what is reasonably necessary to inspect the product, except where the issue concerns a defect or other consumer right protected by applicable law.

4. Return Shipping

For defective, damaged, or incorrect products, DariaMall will determine the appropriate return or replacement arrangements.

For approved change-of-mind returns, any applicable return or delivery charges will be communicated before the return is processed.

5. Refunds

Where a refund is approved, DariaMall will process the refund using an appropriate method depending on the original payment method and circumstances of the transaction.

For Cash on Delivery orders, we may request the customer's bank or other payment details where necessary to process an approved refund.

Customers should never provide passwords, PINs, or other security credentials to receive a refund.

6. Refund Processing Time

Refund processing times may vary depending on the refund method and the relevant financial institution or payment provider.

We will initiate an approved refund within a reasonable period after the return or refund has been approved.

7. Exchanges

Where an exchange is approved, the replacement product will depend on product availability.

If the requested replacement is unavailable, DariaMall may offer an alternative resolution where appropriate.

8. Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible at:

dariamall.store@gmail.com

We will try to cancel the order if it has not already been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Contact Us

For return, exchange, or refund requests, please contact:

DariaMall

Email: dariamall.store@gmail.com

Website: https://dariamall.shop/